Second,
this article puts forward aWEUSE lifecycle and presents a support framework that has
been demonstrated to be valid. The reported experiment shows that the better results
in response to RQ2 can be attributed to the inclusion of a software lifecycle tailored for
end users and support software to guide users through the lifecycle, which is what distinguishes
the RQ1 and RQ2 studies. This was confirmed when the sample was divided
into two groups that were familiar with the tool and they were set a new problem: the
group that did not use the framework failed again, whereas the group that did use the
framework was just as successful as when they were acquainted with the problem.