PMM supposes a way to act that focuses the attention of people
on the same realities that the client perceives, together with using
criteria similar to those of the client, to assess the quality of the
work done. It involves the organisation being oriented towards the
activities that generate value for the client, which calls for the
creation, sharing and application of the information and the
knowledge that comes from the market.
The PMM includes the following activities: assignment of proprietors
or those responsible for the processes; implementation of
standardised systems for its management; establishment of objectives
and monitoring and measurement systems; and systems of
analysis and improvement of these processes. These activities need
to document the processes, in order to describe what the organisation
does and, consequently, to make its knowledge and capacities
explicit (Tang & Tong, 2007). Therefore, PMM facilitates the
creation of knowledge (Asif et al., 2013), as the processes include
concepts, methods and techniques to support the design, implementation
and analysis of the activities that generate value.
Accordingly, the information derived from the activities that form
the processes are transformed into knowledge. The PMM also favours
the storage and transfer of knowledge (Molina et al., 2007)
when cooperating to transform it from tacit to explicit. Therefore,
there are two prerequisites for facilitating knowledge transfer: the
intention to share it and the capacity to do so. In addition, the
implementation of PMM changes the structure of the company,
making it more open and flexible. In this climate, the transfer and
diffusion of knowledge are strengthened (Linderman et al., 2004).
Therefore, we propose the following hypothesis: