<sample answer>
Contacting procedure from the supplier / the outsourcing organization:[In case any nonconformance occurred in the supplier or in the outsourcing organization, the company instructs to contact the purchasing department immediately]
In-house contacting procedure and the procedure of deciding measures :[The department which found nonconformance shall contact the quality control department immediately using the contact card. Quality control department shall call all related departments for a meeting and discuss measures corresponding to the critical level of nonconformance ]
Contacting procedures to the customer:[In case of occurrence of nonconformance, the company shall contact the customer immediately and keep the customer updated about the measures ]
<note & point of management>
・The company shall clarify the definition of ""nonconformance"" to the supplier and the outsourcing organizations
・The company defines the critical level of nonconformance of products and specifies actions corresponding to the level
・The company has set a rule to report to the external organizations (supplier/customer) as soon as the company finds nonconformance "