Every organization needs well-adjusted, trained, and experienced people to perform its activities. As jobs in today’s dynamic organizations have become more complex, the importance of employee education has increased. On the whole, for example, planes usually don’t cause airline accidents, people do. Nearly three-quarters of collisions, crashes, and other airline mishaps result from pilot or air traffic controller errors or inadequate maintenance. Weather and structural failures typically account for the remaining accidents.” We cite these statistics to illustrate the importance of training in the airline industry. These maintenance and human errors could be prevented or significantly reduced by better employee training.