In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time department of flights. You will also have overall control of the shift as a direct representative of the Airport Services Manager. You will also ensure punctuality and safety of all Qatar Airways operations.
Specific accountabilities include:
•Ensuring that passenger and aircraft handling practices conform to the safety and security standards
•Ensuring that all QR aircraft handling standards are met on a shift basis
•Managing and controlling manpower on the shift, in order to optimise utilisation and to maintain staff morale and discipline
•Ensuring proper allocation of manpower and resources in the airport operations
•Completing checks to ensure adequate standards are maintained
•Resolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling
•Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure
About You: