The commitment from top management can come in two ways.
Firstly, the managers at the highest levels should serve as role models by
sharing and using knowledge themselves. The best way to promote knowledge
management and demonstrate its strategic importance is for top management
to provide adequate examples of ideal behavior and communicate clearly
with all levels in the organization. Secondly, a structure to support knowledge
management should be implemented, including financial, technological and
human resources. One way is to create a knowledge management department
and designate a Chief Knowledge Officer (CKO). This department should
be given the clear responsibility for the promotion and implementation of
knowledge management, led by the CKO. Its responsibilities should include
the establishment of a knowledge-oriented technology infrastructure as well
as helping to collect, categorize or monitor the use of knowledge. It should
also be assigned the management of organizational resources such as labor
and capital to enable it to pursue its objectives effectively.