Three years on and my big takeaway from that event is to know and understand your own expectations and how these will be fulfilled by the Cloud provider’s SLA. I lay no blame on either side, other than to say the SLA should be king of any discussion you have with a Cloud provider, especially if you are expecting the cloud provider to deliver Disaster Recovery as a Service (DRaaS). Access this Forrester WAVE report on DRaaS from our website to learn Forrester’s opinion.