• In the_________ area we deal with smaller order sizes. Sometimes several orders have been batched together to simplify the picking process and now need to be sorted down to individual orders. • After picking, the goods are consolidated and made ready for dispatch. Depending on the customer’s requirement the goods may be packed into cartons or cases or they are wrapped (i.e. stretch-wrapping or shrink-wrapping). Some warehouses also provide special services such as labelling. This part of warehouse operation is called___________. sortation collation and valueadded services