1.Seeks to understand before responding (e.g., actively listens and asks clarifying questions)
2.Creates and utilizes communication vehicles (e.g., team meetings, weekly and ad hoc meetings, one-on-ones, etc.) to ensure employees understand what is going on and why
3.Presents ideas and information in an accurate, organized, and logical manner in written/verbal communication
4.Actively participates in meetings by sharing ideas, asking questions, and listening attentively
5.Produces written work that needs minimal editing, including appropriate grammar and syntax
6.Keeps supervisor and team members up-to-date on work and pending projects
7.Creates plans that measure feedback on one's work product, teams or service quality which results in improved overall product
8.Knows what the priorities are and acts on them (e.g., takes ownership and accountability for results)
9.Uses technology to improve personal productivity and performance
10.Produces high-quality, thorough, and complete work quickly and efficiently, even under pressure
11.Displays a conscientious commitment to get the job done (overcomes obstacles through a strong work ethic)
12.Develops, evaluates and deploys unique approaches to everyday work opportunities (Develops Ownable Approaches)
13.Approaches new and different ideas with curiosity and open-mindedness (doesn't fight change)
14.Actively participates and contributes in brainstorming sessions
15.Is able to work with people with different styles and personalities (values diversity)
16.Exhibits tactfulness, diplomacy and respect in dealing with other team members
17.Networks and shares best practices with our teams, departments & sister agencies (Globally Connected)
18.Proactively offers input and participates actively and openly with others
19.Delights internal and external clients
20.Works to improve relationships with those with whom rapport is lacking
21.Anticipates and plans for foreseeable developments in own area (Keeps current on industry trends)
22.Understands the client's business objectives and chosen strategies
23.Understands the company's business and role in the marketing process
24.Can complete basic business analyses (e.g., customer, business data)
25.Creates short term plans/tactics to move the business forward
26.Collects the right type/volume of information to analyze a problem (avoiding analysis paralysis)
27.Identifies potential solutions to problems
28.Makes quality, rational decisions amid stressful times
29.Sees basic cause and effect relationships between problems and identified root causes
30.Engages one's self and others to achieve higher levels of innovation & accountability (Inspires Talent)
31.Motivates others through personal influence, enthusiasm, and energy
32.Takes ownership for behavior and displays integrity
33.Displays a passion for learning via direct feedback, training and coaching
34.Seeks out opportunities to demonstrate personal leadership