Dear Ms. Leila Liliane Juma,
First of all, I would like to extend my sincere apology for the situation you had this morning.
It was a busy morning and my staff didn't ask the proper questions to get all information from you. Therefore,
she didn't know that there was an instruction work next to your room. She knew that you would like to have
the quite room but she didn't realize that you were painful from the construction noise. I would say that she
lacked of information to complete your request.
When you send the e-mail, housekeeping manager and front office manager went up to your room to apologize.
By that time, the construction work was finished.
I would like to offer you one night complimentary room on Dec 20, 2016.
Please feel free to contact Ms. Endo, Assistant Front Officer Manager, who is on duty this evening until 10.00 pm.
for any assistance you may need.
Best regards,
Nalinthorn Sakulchaivanich (Ms.)