This review paper attempts to find out
relationship between customer satisfaction Employee
Satisfaction and performance of firm, and concluded
that there is really a direct relationship among these
variables because CS depends upon ES, as satisfied
employees can satisfy customers and ultimately it will
positively impact on firm’s profitability or outcomes.
Study includes the review of 8 papers from which 2 were
selected as bench mark; the pattern of the study was
comparison and analysis of research articles on the
basis of methodology and results.