There are two accounts that are set-up in POS/Titan:
Regus Internal Recharge – used when ordering services for your own centre use
Regus Client Recharge – used when ordering services for Short Stay customers (including Regus team members visiting your centre)
Regus Internal Recharge
It is important you use this account as it will help you track the services used by your centre and put actions in place to reduce costs
All the charges added to this account will not be invoiced but will show on the GM Monthly CBR report
Depending on your supplier, equipment set-up and your centre location, the charges will be automatically loaded into the correct account, or added manually in POS (e.g.) catering
You can find a list of all services where charges are automatically entered here
For any others you will need to enter the service charges into POS manually
Regus Client Recharge
It is important to use this account when providing services to Short Stay customers who do not have a code or account set up in your equipment or systems (e.g.) Copier, franking machine, couriers etc
This will track their usage separately and ensure the cost is not allocated to your centre
Ensure you recharge the services provided in POS to the customer’s account and invoice on check out
Example: Meeting Room customer orders 100 photocopies and will pay at check out
CSR makes copies using the Regus Client Recharge account code
Adds the charge as a one-time service in POS to the customer’s bill
Checks out & processes payment as required on departure
Note: Services with automated charges
The automated charge from our supplier will be received later in the month into the Regus Client Recharge account. Check to ensure you have recharged the customer on the day of their visit using the details in the CBR