Need your info as below.
1. Can I understand from you that the cameras that customer have concern on is already out of warrantee correct?
2. Did this issue surfaced when the units are still in warrantee period?
3. Can you provide some serial numbers of the said issue of those affected cameras for our reference?
4. Please advise which particular model you are having concern with if any?
5. What is the issue that is on the cameras or item that you had faced?
6. What is the resolution from service center that resolved your issue?
7. Is this setup on Endura system? If yes, can I have the system report?