1. Get upper management support. "Companies that tend to struggle the most [with ERP] are the ones that lack upper management level involvement," says Daniele Fresca director of Marketing, IQMS, a provider of industry-specific ERP solutions. "Resources at the lower level tend to not be edicated and engaged with the implementation project without senior level involvement," she says. That said, "executives don't need to get to the point of knowing every single configuration detail. But [they need to] be aware of the issues that are causing delays to the project."