to be effective. It is interesting to note that different vendors were
engaged at different stages of the project. QHID were careful
to source the required expertise at the right time and ensured
effective technology transfer from the consultants to the QHID
staff. The importance of forging an open and honest relationship
with vendors is usually discussed in the context of strategic
and longer term outsourcing projects but is evident in this case.
The contribution of trust, cooperation and communication to
outsourcing success was highlighted by Grover et al. [11] and they
stressed the ability of the vendor to provide service quality beyond
expectations. This observation is further resonated in the work of
Lee and Kim [22] who posited that mutual benefits, commitment
and predisposition are important predicators for outsourcing
success. Kern and Willcocks [20] further noted that managing the