Everything had been going smoothly, at least until the last performance appraisal period. one of Nakeisha's workers, bill overstreet, had been experiencing a large number of personal problems for the past year. Bill's wife had been sick much of the time and her medical expenses were high. Bill's son had a speech impediment and the doctors had recommended a special clinic. Bill, who had already borrowed the limit the bank would loan, had become upset and despondent over his circumstances.