We want to ensure an inspiring and
safe environment for our colleagues
and customers. We have clear safety
requirements and guidelines in place
that all stores must follow. We monitor
compliance through regular store
audits. In 2014, we conducted over
4,300 audits and found a compliance
rate of 84% with our safety requirements.
The main areas of non-compliance
included omitting to provide
new employees with safety training
on their first day of work – a challenge
on a normal working day, but
a requirement that is one of our
highest priorities. Our target is to
achieve a compliance level of 90%
by 2015. In order to achieve this,
after each audit we create action
plans to tackle any non-compliance
systematically. We provide different
kinds of safety training ranging
from mandatory emergency evacuation
practice to more role-specific