EXECUTIVE SUMMARY
Assessment of TSI New Product Development process:
1. New Product Development (NPD) strategy
2. Opportunity identification
3. Concept development and evaluation
4. Forecasted sales
5. Preliminary financial analysis
6. Overall new product development process, stage-gate by stage-gate
Based on analyses of 1-6 above, you should identify the weaknesses in the Marketing Analysis and Feasibility Study, if any, and make suggestions for remedies and improvements so as to raise expected profits and lower the risks of the eventual launch of TSI’s innovation – purchasing Broadway Theater tickets via kiosks and the Internet.
CONCLUSION
Recommendations regarding the feasibility of TSI pursuing full development are: recommend a “Go, kill, or recycle” decision.
Faculty interested in using the case should requires the teaching notes from lefebvrej@ccsu.edu and Excel book available at www.gendron.info/TSIcase.