Main Technical Support Functions:
Provided technical support, including identifying problem incidents with their subsequent resolutions.
Assisted company personnel with desktop operation, including both hardware and software – Provided employee training and instructions (through presentations) regarding basic operation of software and hardware, technical support and quality standards.
Supervised and performed installation of new IT network equipment and system software.
Administered creation of IT accounts and computer systems and offered support.
Updated management on a regular basis through reports and presentations and via email,.