Thank you for waiting. After checking our data base I noticed that your case was already escalated to the Higher Department. Do not worry, the case is just a awaiting to be process by our case specialist. What I will do help you now is that I will send a follow up for this case so that this would be prioritized and would be taken action first and foremost. You do not have to worry, because your payment will surely be protected and will never be released to the seller until this case will be resolved. All you have to do now is to wait for the Email notification from the Higher Department regarding this case. Do not worry, you will receive an Email notification at the soonest time from the Case Management Team.