Abstract—Due to the convergence of voice, data, and video, today’s telecom operators
are facing the complexity of service and network management to offer differentiated
value-added services that meet customer expectations. Without the operations support of
well-developed Business Support System/Operations Support System (BSS/OSS), it is
difficult to timely and effectively provide competitive services upon customer request. In
this paper, a suite of NGOSS-based Telecom OSS (TOSS) is developed for the support of
fulfillment and assurance operations of telecom services and IT services. Four OSS
groups, TOSS-P (intelligent service provisioning), TOSS-N (integrated large-scale network
management), TOSS-T (trouble handling and resolution), and TOSS-Q (end-to-end service
quality management), are organized and integrated following the standard telecom
operation processes (i.e., eTOM). We use IPTV and IP-VPN operation scenarios to show
how these OSS groups co-work to support daily business operations with the benefits of
cost reduction and revenue acceleration.
Abstract—Due to the convergence of voice, data, and video, today’s telecom operators
are facing the complexity of service and network management to offer differentiated
value-added services that meet customer expectations. Without the operations support of
well-developed Business Support System/Operations Support System (BSS/OSS), it is
difficult to timely and effectively provide competitive services upon customer request. In
this paper, a suite of NGOSS-based Telecom OSS (TOSS) is developed for the support of
fulfillment and assurance operations of telecom services and IT services. Four OSS
groups, TOSS-P (intelligent service provisioning), TOSS-N (integrated large-scale network
management), TOSS-T (trouble handling and resolution), and TOSS-Q (end-to-end service
quality management), are organized and integrated following the standard telecom
operation processes (i.e., eTOM). We use IPTV and IP-VPN operation scenarios to show
how these OSS groups co-work to support daily business operations with the benefits of
cost reduction and revenue acceleration.
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