charter flights the level of service has to be improved.
This aspect becomes very important for Gran Canaria
airport because charter flights here account for more
than 60% as an average.
Gran Canaria airport facilities service quality improvement
is crucial for the health of the touristic sector in the
island. It has at least two relevant consequences. Firstly,
tourists should have enough time to do last-minute
shopping in a commercial area of the airport. This,
perhaps, influences the perception of their satisfaction in
a positive way. Secondly, developing leisure and commercial
areas at airports creates opportunities to generate
enough commercial revenue to cross-subsidize operating
cost. Consequently, users may perhaps pay a nonmonopoly
price for airport facilities.