Lobby Computer with High Speed Internet
1. A computer work station at a location convenient to the lobby or at a separate business center which includes at least:
a. a free desktop computer with monitor OR laptop computer,
b. free high speed internet access,
c. on-site printing services, at least in black and white. Printing may be at a charge. Guest must be able to maintain control
of the documents being printed – i.e. having to email a document to the hotel for printing does not comply.
Printing from a memory stick/jump drive is acceptable if, upon request, guests are able to observe the printing process.
2. Availability of all items to guests must be at least seven days a week, 14 hours daily.
3. The set-up may be at a desk or a stand-up configuration.
4. The property may impose a reasonable time restriction for usage by a guest.
5. An iPad or other tablet computer is not an acceptable alternative.
Point Loss: 240
1. If any criteria are not met, there is a 240 point loss.
Lobby/Reception Area and Seating Provided
1. A Lobby/Reception area must be provided where guests can register indoors and out of the weather.
2. A minimum of two seats convenient to the Reception desk must be provided.
Point loss: 80
1. If any of the above criteria are not met, there is an 80–point loss.
Luggage Assistance and Storage Available
1. Luggage assistance must be available to guests at least 14 hours daily.
2. Porters are not required.
3. Present guests must be able to store luggage as desired during their stay.
4. Past guests must be able to store luggage for up to 6 hours after checkout, free of charge.
5. Guest luggage must be stored in an area with access limited to hotel staff only.
6. The Assessor/RSM will test for compliance.
Point loss: 60
1. If any of the above criteria are not met, there is a 60–point loss.