Aware of the multitude contributions of evaluation,
and specifically, conscious of the need to
assess and measure the project’s outcomes led
the authors to develop and refine what they call
an “outcome analysis” method (Kettani, 2005,
2008). This method enables people involved in
the design, development and deployment of ICT
systems (in this case e-governance systems) to
assess the broader significance of these systems
in relation to normative goals, while using both
qualitative and quantitative measurements. The
outcome analysis begins with the selection of
formal (and generally accepted) definitions and
their underlying characteristics (attributes). Then,
the general definitions are translated into the
specific normative project goals (as identified in
collaboration with project’s main stakeholders),
which provide the ground to identify anticipated
project outcomes. Finally, specifiable (and measurable)
project outputs are identified in relation
to the expected outcomes.