Dear Mr. Pongsiri,
After carefully checking the boxes we decided to open bags from each item to check individual bones.
We find that almost the whole batch is bad. From the outside the bones often look ok but you can feel the bones are not dried properly.
When we open the bones it is just horrific. Please check some random pictures attached.
All the bones are completely moldy from the inside and the smell that comes out when we open it is just terrible.
It is totally clear for us that the bones were too wet when they were put into the bags.
You know the estimates of the numbers of bad bones in our warehouse but I think we can expect a lot more claims from our customers.
The bones we sold them look ok from the outside but when a dog bites it open it will be moldy and animals might get sick.
We dearly invite you to visit our warehouse and check the problem yourself.
You will see it can impossibly be cause by the way we store it. Please think with us for a solution.
We count on you to help us with this problem because we intend to keep doing business with you.