• Transformational leaders focus on providing transformative experiences for followers.
Executive Summary 2
• Transformational leadership is considered by many a more effective way of getting the work of change done.
• Servant leadership, like transformational leadership is another normative leadership theory.
• Servant leaders’ prime orientation is that of serving and imrovin the overall welfare of followers.pg
• Emotional intelligence is a form of emotional competence that enhances people’s abilities to understand and manage their own emotions and those of others.