How can Fastwork make the brand loyalty? For example, ask customer’s opinion about their recent experience with the website, were they satisfied with the customer service? and so on. It’s important to listen to their customer’s concerns because to show that they care about their customer’s experience. Positive feedback and customer complaints give them the opportunity to hear what their customers really think about their product and help them to improve their product so It is all the key to cultivating brand loyalty because of these customer’s opinions, Fastwork can easier build and maintain brand royalty to find more new customers and keep existing customers coming back to use the website. However, the quality of the product is also important because when customers can rely on the same quality of product, the brand loyalty will be developed.