We have often the issue of hold/release problem for FV where most of the import product need to be release by our buyer team.
Many times problems always revolve around communication. For short term fix. Please inform SSC team the following.
• If DHL SSC needs to allocate stock and found short due to hold stock for any reason please
o contact buyer and on site QC as first line responsible (email) if not response
o Pls call SCM on site to assist and give decision to release or not release and they will escalate if need to
Do not wait until we cannot ship the goods as we will lose sale opportunity and also will cost DHL more if we need to ship urgently to rectify the error.
FV Chill are sensitive and short shelf life we do not keep stock if don’t need to. If you’d like to suggest improvement on the process pls let us know.