Correlation scores between the mean belief
scores indicating the impact of mobile services on
shopping experience at each stage of the consumer
decision-making process (need recognition,
information search, alternative evaluation, purchase,
and post purchase) and the overall shopping
experience were positive and significant at alpha
level .01 (.38, .58, .59, .71, .81, respectively). These
results provide support for the validity of the multiitem
scales developed for measuring mobile services
impact on consumer shopping experiences. A
significant (p<.01) and positive correlation between
the mean scores indicating the impact of mobile
services on each stage of the consumer decisionmaking
process, as well as overall shopping
experience, and the self-reported likelihood of using
mobile services such as shopping assistance (ranging
from .35 to .59) show that as the perceived value of
mobile services on shopping experience increases,
consumers are more likely to use mobile services
such as shopping assistance.
Next, mean scores for mobile services’ impact
on the five stages of the consumer decision-making
process were aggregated, with the categories of
‘strongly agree’ and ‘agree,’ ‘strongly disagree’ and
‘disagree,’ and ‘neutral’ being collapsed to create a
three group variable. Then, a series of independentsamples
t-tests were used to test the six hypotheses.
The mean score for “Likelihood of using mobile
(shopping assistance) service” for those who believe
(agree) mobile services help improve overall
shopping experience (M=6.21, SD=3.16) was
compared to the mean score of those consumers
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