Main Duties:
• To be readily available at all times to deal with a problem or a complaint.
• To ensure that late arrivals are checked in correctly, allocated a room and their luggage sent to their room without delay.
• To ensure that late arrivals are aware of facilities available at night.
• To ensure that the guest is reminded about breakfast and newspaper orders.
• To ensure that Room Service orders are prepared to the required standards and served promptly, professionally and courteously.
• To ensure that the night cleaning staff are carrying out the duties allocated to them.
• To re-arrange rosters and duties in the event of illness or absenteeism.
• To ensure strict security measures are in operation and no unauthorised person has access to any part of the hotel.
• To ensure that no unruly or rowdy behaviour persists and to take the appropriate measures in the event of unreasonableness by any guest or staff members.
• To ensure that all restaurants and banqueting areas are properly secured after the close of business.
• To ensure that all cash and floats are securely locked away.
• To ensure that all keys are securely locked away.
• To ensure that the night maid is performing her required duties.
• To ensure that kitchens which have been closed down for the night have been checked, and that no equipment is left on, particularly deep fryers.
• To maintain the highest standards of personal appearance and hygiene, as well as ensuring that night staff are correctly and smartly dressed.
• To ensure that staff are working and performing their duties correctly and not "sleeping on the job".
• To check all public areas, including cloakrooms, to ensure they have been cleaned and serviced correctly.
• To ensure that early deliveries, i.e. milk and bread, are received correctly, checked and stored.
• To ensure that breakfast preparations are on time and that orders for early breakfasts have been effected.
• To ensure that notice boards have been updated for the coming day's business.
• To complete a night report detailing complaints, emergencies, incidents, maintenance or security needs, as well as a summary of action taken.