Thank you very much for taking the time to share your comments. I would like to sincerely apologize for the inconvenience while you visited the hotel.
Your constructive comment has been taken seriously by the hotel management.
I am working towards improving our operation team. Indeed your comments will be address to Engineer Supervisor, Front office Supervisor and F&B Supervisor on our meeting in order to review and provide an appropriate training to our staff to keep up their standard for our guest.
I do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve.
Once again, we regret that this has impacted your experience at our hotel and hope to offer you a more pleasant stay in the future.