XYZ Co., Ltd
Sheikh Saed Road, Dubai, UAE
Tel: 001-987-909
5 May 2016
Ms Rose Lily
Sales and Marketing Director
ABC Co. Ltd
London, UK
Dear Ms Lily,
After receiving the dress materials supplied to our order of 25 April, we must express disappointment at their quality. They do not match the sample you sent us. Some of the materials are poor, there must have been some mistakes in making up the order.
The materials are critical to the needs of our customers and we have no choice but to ask you to take them back and replace them with materials of better quality. If this is not possible, I am afraid we will have to ask you to cancel our order.
We would appreciate it if you could replace the materials as soon as possible.
Mr Archy Ray
Purchasing Manager