The survey has provided information about how users access library databases and the
various problems they encounter. In addition, it has given users an opportunity to provide
feedback and make suggestions for improvements. When the detailed data analysis is
available, the research team will be in a position to review the results and make
recommendations that will ensure, wherever possible, that improvements are implemented.
Informing database users about the outcomes of the survey and ensuring that they are kept
up-to-date with enhancements and improvements will be a high priority task for the research
team.
Another survey will need to be undertaken to ensure that the library is responding to user
needs in a continuously changing online environment. The format and questions of the
survey administered in 2001 will need to be reviewed by the research team to identify
improvements that will ensure that data collected in the future will be meaningful, useful and
comparable.