Joseph polise... bounds from his brown delivery truck and towards an office building Afew paces behind him,Marjorie Cusack, a UPS industrial engineer clutches a digital timer.
She counts his steps and times his contact with customers, traffic, detours, doorbella walkways, stairways, and coffee breaks.
"we don't use the standards as hammers, but they do give accountability" says LamyP Bruakinan, the company's senior vice president for engineering"our ability manage labor and hold it accountable is the key to our saccess.
To hold employees accountable, a written record of the standards should exist and employees should be advised of those standards before the evaluation occurs the appraisal of each employee's performance should be analysis The Xenos example earlier in this chapter meets these standards