Dear K. Teerasak,
We deeply apologize for the unexpected accident happened on container no. APZU4504170 planned to return to Laem Chabang Port last midnight, and appreciate your assistance to have the problem fixed this morning.
Area of problem,
Joining process of head of haulage and chassis was not done effectively, and made the laden container risky to fell down.
Root cause
The indicated driver did not drive her own vehicle, made her performance in connecting head of haulage and chassis were not effectively.
Correction : -
Grohe used own equipment_forklift to support the defective position of chassis and have head of haulage and chassis aligned.
Preventation : -
Hellmann reviews skills of driver & more training, and ensure the expertise will be appointed.
We will be more careful to not have it recurred.