During the process of social
exchange, one party provides another with a benefit, thus invoking the other party’s
obligation to reciprocate by providing a benefit in return. The norm of reciprocity and
mutual commitment is gradually established and developed during the process of social
exchange. The theory further postulates that trust emerges through the repeated
exchange of benefits between these two parties, which, in turn, affects employees’ work
73
Integrative
model of
turnover
intention
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outcomes