It is
almost a rule that hotels will publish just the photos of their biggest and the most beautiful
rooms on their websites, even if, in reality, they have several room categories. Is this the correct
behaviour
and
who
profits
and
who
loses
from
it?
The
dissatisfied
customer
who
will
not
again
visit
the
same
hotel
and
potentially
spread
bad
rumours
or
the
hotel
(the
agency)
which
sold
the
package
to
the
customer
and
will
perhaps
have
to
deal
with
customer
complaints
or
court
proceedings?
These
are
the
typical
ethical
questions
which
the
tourism
workers
encounter
every
day.
Each
unhappy
customer
will
convey
his/her
negative
impression
to
at
least
13
potential
travellers!