Dear Arawan Krabi Beach Resort,
Thank you for partnering with Booking.com!
We’re reaching out to you with regards to a recent complaint that
requires your prompt attention.
Guest Name: Sonja Backhaus, Booking Number: 663632981 Arrival Date: 2015-01-
04 Departure Date: 2015-01-11
We've been contacted by the guest who informed us that on your
property's description on our website is a wrong information - the beach
doesn't exist and isn't 1 minute away from the hotel.
Please kindly inform us if the description's correct.
We understand that there are two sides to every story and are very
interested in your take on the matter. In order for us to handle this
complaint as objectively as possible, we would like to ask for your
response within three business days, by 2015-01-09.
The sooner we can resolve this complaint together, the better the
experience will be for our mutual guest.
Thank you in advance for your assistance and cooperation.
Kind regards,
--
Artis Samulonis Booking.com Customer Service Team
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