When choosing a packaged solution robust packed software should be preferred, JB. Hill (2009). In the case of
the manufacturing company under study, the alternative chosen was SAP Business Suite®, due to the high
implementation impact on companies in the agri-food sector and the possibility of integrating within the same
application all the constituents of the value chain: Supply Chain Management (SCM), Enterprise Resource
Planning (ERP), Customer Relationship Management (CRM), Product Lifecycle Management (PLM) and Supplier
Relationship Management (SRM), see Figure 3.