Using the
criteria and some simple scoring system (such as “low, medium, or high”), the managers evaluate
the many processes from the long list of the organization’s major business processes (10 to 25 of
them) and, by comparing the evaluations, identify the key processes. (The long list may be prepared
in advance in a process identification study conducted separately, often by the chief quality
officer, and often with the support of a consultant.
Using thecriteria and some simple scoring system (such as “low, medium, or high”), the managers evaluatethe many processes from the long list of the organization’s major business processes (10 to 25 ofthem) and, by comparing the evaluations, identify the key processes. (The long list may be preparedin advance in a process identification study conducted separately, often by the chief qualityofficer, and often with the support of a consultant.
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