The purpose of this research was to investigate the extent to which small and medium
size businesses in the southern region in Malaysia are prepared for ICT adoption. Most
of the businesses have now accepted ICT as an important tool to increase its business
in the domestic as well as global market place. In future ICT will grow more rapidly in
the Malaysian SMEs sectors. In order to increase the effectiveness of ICT, companies
can use Internet to present almost unlimited information about their products and
services in cyberspace. Through judgment sampling SMEs from service sectors of
northern region was selected as the research area for this study. This study investigates
the rate of usage of ICT by the SMEs. The survey was conducted by mail and the
findings are summarized herein.