Example 16.6 Open-ended questions
1 Preventing a Yes/No response:
Question: ‘Do you collaborate with other webmasters/moderators? If so, in what way?’
Actual response: ‘It all depends on the attitude of moderator. Some site owners simply do not want to share information. In fact, they are actively against it. They view other sites as rivals to be denounced and discredited. They jealously guard their information and want to be the first to harvest a specimen together and sharing information.’
Here a follow question was included to encourage respondents to expand on the obvious Yes-/No they could provide.