VII. RELATIONSHIP MANAGEMENT
3PL companies usually seek long-term relationship with their clients and thus are very concerned with maintaining good relationship through good performance. Performance measures are used to gauge whether the 3PL provider has provided its services up to, above or below the expected
level. Some of the performance measures given in [8] are,
• Inventory accuracy
• On-time shipments
• Customer complaints
• Backorders
• Warehouse cycle time
• Number of kilos/unit shipped
• Number of dollars shipped