This paper presents an empirical framework for operationalizing passive versus active participation in the context of shopping mall entertainment
events (e.g., school holiday events and fashion shows) and assesses the framework’s utility for segmenting and profiling shopping
mall entertainment audiences. Exploratory factor analysis of data collected at shopping mall events revealed two distinct dimensions, “relax
and be entertained” and “socialize and explore,” reflecting passive and active participation, respectively. From nine activities operationalizing
passive versus active participation, two distinct audience segments reporting different levels of immediate and future shopping behaviors
were identified. The “engage me” segment (active-dominant audience) was more likely to stay longer at the mall, purchase food and nonfood
items, share the event experience with others, and attend similar entertainment events in the future than the “entertain me” segment (passivedominant
audience). The activities operationalizing passive versus active participation were tested with 280 participants at two familyoriented
shopping mall entertainment events. This paper extends the knowledge in the retail event marketing literature whereby it confirms
passive versus active participation levels at retailing events, and verifies that passive and active participation levels can be measured and
differentiated operationally. The findings provide insights on the utility of shopper participation level as a meaningful segmentation variable,
pertinent to both the marketing and management of shopper experiences within a retailing entertainment event. Managerial implications and
limitations of this paper are discussed.
This paper presents an empirical framework for operationalizing passive versus active participation in the context of shopping mall entertainmentevents (e.g., school holiday events and fashion shows) and assesses the framework’s utility for segmenting and profiling shoppingmall entertainment audiences. Exploratory factor analysis of data collected at shopping mall events revealed two distinct dimensions, “relaxand be entertained” and “socialize and explore,” reflecting passive and active participation, respectively. From nine activities operationalizingpassive versus active participation, two distinct audience segments reporting different levels of immediate and future shopping behaviorswere identified. The “engage me” segment (active-dominant audience) was more likely to stay longer at the mall, purchase food and nonfooditems, share the event experience with others, and attend similar entertainment events in the future than the “entertain me” segment (passivedominantaudience). The activities operationalizing passive versus active participation were tested with 280 participants at two familyorientedshopping mall entertainment events. This paper extends the knowledge in the retail event marketing literature whereby it confirmspassive versus active participation levels at retailing events, and verifies that passive and active participation levels can be measured andการณ์ operationally ผลการศึกษาให้ความเข้าใจในอรรถประโยชน์ของระดับการมีส่วนร่วมของนักช้อปเป็นตัวแบ่งความหมายแปรเกี่ยวข้องกับการตลาดและการจัดการประสบการณ์นักช้อปภายในเป็นกิจกรรมบันเทิงค้าปลีก ผลการบริหารจัดการ และข้อจำกัดของเอกสารนี้จะกล่าวถึง
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