Operator A: JW Publishing. Can I help you?
Caller B: Yes, can I speak to Mr. Thanaporn, please?
A: I’m sorry but he’s not in his office.
B: Do you know when he’ll be back?
A: I’m afraid he won’t be back until after four thirty.
B: Could you ask him to call me back?
A: Could you speak up a little please? I think we had a bad connection.
B: Could you ask Mr.Thanaporn to me at 038-268-224 before 5 o’clock. If not, I’ll try again tomorrow.
A: Could you spell your name and your company’s name please?
B: Yes, my name’s Alan Shearer. It’s S-H-E-A-R-E-R and my company’s name please?