As can be seen in this table (b), there was no indicator to which many healthcare experts rated “meaningless” for hospital management on the same criterion of “useful” indicators. Therefore, the “meaningless” criterion was taken as much lower, i.e., three or more negative responses, in the table. Even for indicators that met this reduced criterion, the number of negative respondents was smaller than or equal to that of positive ones. All six “meaningless” indicators were categorized into the following three measures: waiting/delay, cancelation, and employee competence. Four indicators on the waiting/delay and cancelation measures stemmed from the patient perspective, and these two measures had shared similar concepts, i.e., cancel and delay. In contrast to the Japanese experts’ views, these indicators were commonly used in the relevant articles, most of which were conducted in Western countries. This inconsistency seems to derive primarily from differences in healthcare systems between Japan and these countries.