▪ Enhance overall productivity of select process (e.g., recruitment, payroll management) through redesign, automation
and potential outsourcing of non-core activities (e.g., data entry)
▪ Establish a rigorous performance tracking model to closely monitor performance
▪ Assess feasibility of creation of an integrated shared service platform for key roles (e.g., end to end employee benefits)
– Currently, shared services activities are split across multiple HR departments – HRM, HRD, Welfare