increase. In additional may also have impact to customer satisfaction in case of customer can’t operate system as normal because SW expiration.
If sale team can provide information & notify to customer before HW&SW expiration. I think customer will complacent and It’ll avoided problem occur about claim process.
I try to find solution to propose to sale team as customer satisfaction. I recommend to sale team about the way for they can checking HW&SW warranty. How to check warranty in bizpac system?