for quality management (EWQM), which collects values of indicators from the different academic and service areas; it processes
them and it finally measures the quality and productivity levels of the academic and service areas of the University.
This system integrates a more complete, accurate, opportune and reliable information, which is processed by the EWQM that
calculates the quality and productivity indexes for each academic area and provides feedback to directors on their opportunity
areas, which must be considered in their continuous improvement plans