I keep follow up with both department (WB & Branch Management) at first K.Panadda would like to know what criteria of WB anf SB customer that you would like to meet?
and she would set up meeting separate from each part, means you would go out to visit branch and other place to meet customer. And regarding to K.Opal's suggestion she gave, seem like almost high counter txn of branch must be on shopping mall and RM who take care for WB & SB would not be at those branches.